Refund Policy
Effective Date: September 16, 2025
Last Updated: September 16, 2025
Our Commitment to Quality Service
At Copper Penny Coaching, we are committed to delivering exceptional coaching and consulting services. We understand that investing in professional development and organizational improvement is a significant decision. This refund policy outlines our approach to refunds while protecting the integrity of our professional services.
General Refund Guidelines
Service Investment Protection
-
All refund requests must be submitted in writing via email
-
Refunds are processed within 10-15 business days of approval
-
Refunds are issued to the original payment method
-
Processing fees (if applicable) are non-refundable
-
Refunds are prorated based on services delivered vs. services remaining
Individual Coaching Services
Coaching Package Refunds
Timeframe for Refund Requests: Within 30 days of service agreement signing
Refund Structure:
-
Before First Session: 90% refund (10% administrative fee retained)
-
After 1-2 Sessions: 75% refund of remaining session value
-
After 3+ Sessions: 50% refund of remaining session value
-
After 50% of Package Completed: No refunds available
Single Session Refunds
-
24+ Hours Notice: Full refund available
-
Less Than 24 Hours Notice: 50% refund
-
No-Show: No refund
Special Circumstances
Refunds may be considered outside standard policy for:
-
Medical emergencies with documentation
-
Significant life changes affecting ability to participate
-
Mutual agreement that coaching is not the appropriate service
Organizational Consulting Services
Consulting Program Refunds
Timeframe for Refund Requests: Within 14 days of service agreement signing
Refund Structure:
-
Before Project Commencement: 85% refund (15% administrative/preparation fee retained)
-
After Project Planning Phase: 70% refund of remaining project value
-
After 25% Project Completion: 50% refund of remaining project value
-
After 50% Project Completion: No refunds available
Organizational Assessment Refunds
-
Before Assessment Delivery: 90% refund
-
After Assessment Delivery: No refunds (intellectual property has been delivered)
Training and Workshop Refunds
-
7+ Days Before Event: 90% refund
-
3-6 Days Before Event: 75% refund
-
Less Than 3 Days: 50% refund
-
Day of Event: No refund
Community Programs
Program Registration Refunds
-
14+ Days Before Program Start: 90% refund
-
7-13 Days Before Start: 75% refund
-
Less Than 7 Days: 50% refund
-
After Program Begins: No refunds available
Ongoing Community Membership
-
Monthly Memberships: 30-day notice required for cancellation; no partial month refunds
-
Annual Memberships: Prorated refunds available within first 60 days with 25% administrative fee
Digital Products and Resources
Non-Refundable Items
The following items are final sale only due to their digital nature and immediate access:
-
Downloadable guides and toolkits
-
Online courses and recorded content
-
Assessment tools and frameworks
-
E-books and digital resources
-
Access to member-only content
Exception for Technical Issues
Refunds for digital products may be considered only in cases of:
-
Technical failure preventing access for more than 48 hours
-
Significant content discrepancies from description
-
Duplicate purchases made in error within 24 hours
Consultation and Discovery Sessions
Initial Consultations
-
Complimentary Consultations: N/A (no charge)
-
Paid Discovery Sessions: Non-refundable once completed
-
Cancelled Paid Sessions: Subject to standard session cancellation policy
Circumstances for Refund Denial
Refunds will not be provided in the following situations:
-
Lack of Engagement: Client non-participation or failure to complete assigned work
-
Unmet Expectations: Results not achieved due to client factors or unrealistic expectations
-
Personal Preference: Simply changing mind about services without qualifying circumstances
-
Scheduling Conflicts: Client inability to attend scheduled sessions without proper notice
-
Incomplete Information: Failure to provide accurate information affecting service delivery
Hardship Considerations
We understand that unexpected financial hardship can occur. In exceptional circumstances, we may consider:
-
Payment Plan Modifications: Adjusting payment schedules rather than refunds
-
Service Substitutions: Offering alternative services of equal value
-
Partial Credit: Future service credits instead of cash refunds
Hardship Request Process:
-
Submit written request explaining circumstances
-
Provide relevant documentation if applicable
-
Propose alternative arrangement
-
Allow 5-7 business days for review and response
Refund Request Process
Required Information
All refund requests must include:
-
Full name and contact information
-
Service agreement or invoice number
-
Specific reason for refund request
-
Preferred resolution (if applicable)
-
Any supporting documentation
Review Process
-
Acknowledgment: We acknowledge receipt within 24-48 hours
-
Review: Thorough review of circumstances and policy application
-
Decision: Written response within 5-7 business days
-
Processing: If approved, refund processed within 10-15 business days
Appeals Process
If you disagree with a refund decision:
-
Submit written appeal within 10 days of decision
-
Provide additional information or circumstances
-
Request review by senior leadership
-
Final decision provided within 7 business days
Quality Assurance Alternative
Before requesting a refund, we encourage you to:
-
Communicate Concerns: Discuss any issues directly with your coach/consultant
-
Service Adjustments: Explore modifications to better meet your needs
-
Alternative Solutions: Consider different service approaches or formats
Our goal is always to deliver value and achieve successful outcomes together.
Contact Information
For Refund Requests: Email: monica@copperpennycoaching.com
Subject Line: "Refund Request - [Your Name]"
This refund policy balances client protection with the professional nature of coaching and consulting services. We encourage open communication about any concerns before they reach the point of refund consideration.