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Terms and Conditions

 

Effective Date: September 16, 2025
Last Updated: September 16, 2025

 

Agreement to Terms

 

By accessing and using the Copper Penny Coaching website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

 

About Our Services

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Copper Penny Coaching provides professional coaching, organizational consulting, and community program services with a recovery-informed approach. Our services include:

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  • Organizational Consulting: Workplace culture development, systems improvement, and leadership training

  • Individual Coaching: Personal development, leadership transition support, and professional growth coaching

  • Community Programs: Stigma reduction initiatives and connection-building programs

  • Educational Content: Blog posts, resources, and thought leadership materials

 

Service Agreements and Booking

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Consultation and Booking Process

  • Initial consultations are required before engaging in ongoing services

  • All services require a written agreement outlining the scope, duration, and investment

  • Booking confirmations will be sent via email with service details and expectations

 

Scheduling and Cancellations

  • Rescheduling: Requests must be made at least 24 hours in advance

  • Cancellations: 48-hour notice required for individual sessions; organizational programs may have different requirements as outlined in service agreements

  • No-Show Policy: Failure to attend scheduled sessions without proper notice may result in full session charges

 

Payment Terms

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Fees and Payment

  • All fees are due as specified in individual service agreements

  • Late payment may result in service suspension and additional fees

  • Invoices are due within 30 days unless otherwise specified

 

Refund Policy

  • Individual Coaching: Refunds available within [Insert timeframe] of service agreement with [Insert refund percentage]% refund of unused sessions

  • Organizational Programs: Refund policies vary by program scope and will be outlined in individual agreements

  • Digital Products/Resources: All sales are final due to the nature of digital content

 

Professional Boundaries and Expectations

 

Coaching Relationship

  • Coaching is a professional partnership focused on goal achievement and personal/professional development

  • Coaching is not therapy, counseling, or medical treatment

  • Clients are responsible for their own decisions and actions

  • We maintain professional boundaries in accordance with International Coach Federation (ICF) standards

 

Client Responsibilities

  • Arrive on time and prepared for sessions

  • Complete agreed-upon actions between sessions

  • Communicate openly and honestly about goals and challenges

  • Respect the professional nature of the coaching relationship

  • Provide timely feedback about service effectiveness

 

Confidentiality

 

Our Commitment

  • All information shared during coaching and consulting engagements is held in strict confidence

  • We adhere to professional coaching confidentiality standards

  • Information may only be disclosed with written consent or as required by law

 

Exceptions to Confidentiality

 

Confidentiality may be breached only in cases involving:

  • Imminent danger to self or others

  • Court orders or legal requirements

  • Written client authorization for specific disclosures

 

Intellectual Property

 

Our Content

  • All website content, methodologies, frameworks, and materials are owned by Copper Penny Coaching

  • You may not reproduce, distribute, or use our proprietary content without written permission

  • Client may use tools and resources provided during services for personal/organizational use only

 

Client Information

  • Clients retain ownership of their personal information and business data

  • We may use anonymized case studies and testimonials with written consent

  • Client logos and company information will not be used without explicit permission

 

Website Usage

 

Acceptable Use

  • Use the website for lawful purposes only

  • Do not attempt to gain unauthorized access to any part of the website

  • Do not transmit viruses, malware, or other harmful code

  • Respect the intellectual property rights of all content

 

User-Generated Content

  • Any content you submit (comments, testimonials, etc.) must be accurate and appropriate

  • We reserve the right to remove any content that violates these terms

  • You grant us the license to use the submitted content for business purposes

 

Disclaimers and Limitations

 

Service Disclaimers

  • No Guarantee of Results: While we are committed to providing high-quality services, we cannot guarantee specific outcomes

  • Not Medical or Legal Advice: Our services do not constitute medical, legal, or financial advice

  • Individual Responsibility: Clients are responsible for implementing recommendations and achieving their goals

 

Limitation of Liability

  • Our liability is limited to the amount paid for services

  • We are not liable for indirect, incidental, or consequential damages

  • Clients assume responsibility for decisions made based on our recommendations

 

Recovery-Informed Approach Considerations

 

Given our specialized recovery-informed methodology:

  • We maintain sensitivity to trauma and recovery experiences

  • All interactions are conducted with respect for individual recovery journeys

  • We reserve the right to refer clients to appropriate mental health professionals when indicated

  • Our approach complements but does not replace professional addiction treatment or therapy

 

Termination

 

By Client

  • Clients may terminate services with written notice as specified in service agreements

  • Refunds are subject to the established refund policy

 

By Copper Penny Coaching

We reserve the right to terminate services in cases of:

  • Non-payment of fees

  • Violation of professional boundaries

  • Behavior that compromises the coaching relationship or safety

  • Misalignment with service capabilities

 

Force Majeure

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We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, or other unforeseeable events.

 

Governing Law

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These terms are governed by the laws of [Insert State/Jurisdiction]. Any disputes will be resolved through [Insert dispute resolution method - mediation, arbitration, or court jurisdiction].

 

Changes to Terms

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We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated via email and posted on our website. Continued use of services after changes constitutes acceptance of new terms.

 

Severability

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If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

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Contact Information

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Questions about these Terms and Conditions should be directed to:

Copper Penny Coaching
Email: copperpennycoach@gmail.com

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For service-specific questions, please reference your individual service agreement or contact us directly.

These Terms and Conditions are designed to create clear expectations while supporting the professional coaching relationship and protecting both parties' interests.

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